SmartNet North America Adjustment Announcement - October 1, 2012


We wanted to take one last chance to advise everyone of the upcoming SmartNet Adjustment Launch here in the US.  We will be taking the network offline starting Saturday night September 29 at 9:00 PM ET to begin importing the new adjusted coordinates into our systems.  During this time the network will be completely offline and will not resume operations until Monday morning, October 1 at 12:00 AM ET.  We have made every effort to communicate what this adjustment means to our users, but we also understand these messages may not have reached everyone.

This Adjustment Launch is a significant change, but also a significant step forward for SmartNet and its users.  With this adjustment we have incorporated the draft NGS RTN Guidlines and can now provide an accurate tie to the new NAD83(NA2011) National Spatial Reference System, as well as provide an unprecedented level of internal precision and consistency between ALL of our stations.  And even though the benefits of this adjustment are important, the most important part of the adjustment is that SmartNet users understand what it means to them.

If you are not aware of what this adjustment means or didn't have an opportunity to attend one of our Adjustment Launch webinars, please visit to view the webinar replay.  It is critical that you and your field crews understand the effects of this adjustment in the field, it effects ALL SmartNet users and ALL SmartNet stations.  For most of the US you will see a shift of 1 to 5 cm and in California the shift is even more dramatic, 8 to 19 cm.  To compensate for these changes in the field, you will need to perform a transformation, localization or calibration and tie to existing control.  If you are unsure about how to do this, please contact your local hardware/support representative.  

In addition to using local resources for support, we have also developed a number of tools that you can use to find answers to a number of common questions about the adjustment or about using SmartNet.  If you want to learn more about these tools please visit and search for the keyword "tools".  Also to better help you understand the support procedures surrounding the adjustment, please see the general outline below, these procedures were developed to make sure all questions and issues get resolved in a timely manner.

Adjustment Support Procedures

1.  If you did not attend the Adjustment webinar, please visit

2.  If you did attend the Adjustment webinar, please attempt to contact your local hardware/support representative first for information on how to perform a transformation, calibration, localization, etc.

3.  If your local hardware/support representative is unable to answer your question, please visit

4.  If you are still unable to find an answer to your question, please email us at

Even with all the preparation and work that has gone into the adjustment and the ramp up to launch, we understand we can never be completely prepared for all eventualities, and with this in mind we would like to thank you all for your support and understand as we move forward with this project.  This launch is a significant step forward for SmartNet and our users, please know we are here to help in any way we can.  

Thank you for choosing SmartNet North America!


Thank you,

SmartNet North America


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