We wanted to alert you of the recent changes to the SmartNet North America IT Infrastructure. In an effort to improve our overall service offering and to give us more capabilities moving forward, SmartNet North America has completed the transition of its Eastern US services and operations to our long-standing hosting partner's new state-of-the-art hosting environment in Reston, VA. Overall, this transition and upgrade gives us a great deal more resources and flexibility to continue to provide and expand the services you have come to trust.
Eastern US operations have resumed as of Thursday, June 19, 2014 at 12:01 AM ET in our new Reston environment. As we mentioned in previous alerts, this transition would ideally be completely transparent to our end user base and not require any changes by users, however we do know not all of our user-base is operating using our Domain Names, so this may cause some configuration changes to be made at the rover level if you have not already done so. Please see our transition steps below.
1. If you are already using SmartNet domain names (xx.smartnetna.com or .us where xx=the state abbreviation) you will not need to make any changes to your system
2. If you are not using SmartNet domain names, but your equipment (Leica SmartRovers, Viva, Trimble R-series, Topcon GR-series and later model Hyper series) is capable of using domain names (URLs) please immediately change your connection details to use our domain schema to prevent service interruptions when we make the transition
3. If your equipment is unable to use domain names (Leica SR530, GX1230, legacy Trimble series, legacy Topcon series, etc) you will need to change your connection details on Thursday morning to our new IP address serving the Eastern US
4. If you are not sure how to make these changes, detailed Video Quick Guides are available on the SmartSupport Portal for a number of rover types to aid you in making the requisite changes should you need them, see the following link for more details - http://snna.co/1pcIAgw
5. If you are not sure what type of equipment you are operating or need additional assistance, please contact your local hardware support personnel or SmartSupport
Again, we cannot reiterate enough the importance of using the domain name if you can, as we have advised for the past several years using a domain name would mitigate the effects of events such as these, as well as play an integral part of our future active fail-over and operational plans.
Delaware - de.smartnetna.com - 18.104.22.168
Maryland - md.smartnetna.com - 22.214.171.124
New Jersey - nj.smartnetna.com - 126.96.36.199
New York - ny.smartnetna.com - 188.8.131.52
Pennsylvania - pa.smartnetna.com - 184.108.40.206
Vermont - vt.smartnetna.com - 220.127.116.11
Virginia - va.smartnetna.com - 18.104.22.168
West Virginia - wv.smartnetna.com - 22.214.171.124
Alabama - al.smartnetna.com - 126.96.36.199
Georgia - ga.smartnetna.com - 188.8.131.52
Mississippi - ms.smartnetna.com - 184.108.40.206
Detailed Video Quick Guides are available on the SmartSupport Portal for a number of rover types to aid you in making the requisite changes should you need them, see the following link for more details. http://snna.co/1pcIAgw
As part of this transition, some of our Web services for the Eastern US will be offline temporarily as we perform necessary systems upgrades, however ALL Network RTK Operations for the Eastern US have resumed and Network RTK Services are available. The two services you are most likely to find unavailable are the Live Status Map and the Rover Management features of the User Portal. These services will resume as soon as we can perform the requistie upgrades.
We apologize in advance for any inconvenience this may cause for our customers.
SmartNet North America