How do I get status updates about SmartNet?

Understanding the current status of SmartNet is critical to effectively using the system.  We offer a variety of methods for our users to check the current status of the network, as well providing status updates and alerts as conditions dictate.

The quickest and easiest way to get updates is via our Twitter feed.  Not a Twitter user?  No problem, even if you aren't a Twitter user you can view our most recent tweets right from the SmartNet Portal or click on the Twiiter bird from the Portal's Navigation bar to see all our tweets.

Another highly effective way to get updates is via SMS.  In today's fast moving world, SMS provides an easy way for you or your field crews to get updates right on their phones.  Simply text "follow smartnet_na" to 40404 and you will get all of our updates in the palm of your hand.


For our users that want more details, you can visit the SmartNet Portal and get the complete picture.  Our Portal has all the current SmartNews, displays our latest tweets, provides links to our Support Portal, and provides you with the ability to the status of the network or the status of any individual site with the click of a button.

For a customer that wants to know the overall status of the network, they can use the SmartNet Live Status Map, see instructional video below:

We also use email to notify our users of everything from upcoming webinars, scheduled maintenance, large scale outages, and any other important items that come up.

We encourage you to use these tools to maximize your use of SmartNet North America.


SmartNet North America

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